Customers say this serum is hydrating and calming, particularly for sensitive or red skin. Many reviews mention its soothing properties work well on irritated skin, especially after exfoliation or active treatments. Users appreciate how quickly it absorbs and that only a few drops are needed. Common feedback includes that it leaves skin feeling soft, dewy, and nourished. Some note it works best during winter or for dry patches. A few reviewers mention the texture is slightly thick or sticky before drying, and one found it less effective than other serums in the range. Most are repeat purchasers who consider it essential to their routine.