1. MEMBERSHIP
1.1. To join Alpha Collective in Australia/New Zealand (become a ‘member’) you will need to create an account at www.alpha-h.com ‘Alpha-H website’ using an email address. There can only be one account linked to an email address. Member loyalty/rewards purchases and redemptions are only eligible at www.alpha-h.com.
1.2. To join Alpha Collective in the USA (become a ‘member’) you will need to create an account at www.us.alpha-h.com ‘Alpha-H website’ using an email address. There can only be one account linked to an email address. Member loyalty/rewards purchases and redemptions are only eligible at www.us.alpha-h.com.
1.3. To join Alpha Collective in the UK (become a ‘member’) you will need to create an account at www.uk.alpha-h.com ‘Alpha-H website’ using an email address. There can only be one account linked to an email address. Member loyalty/rewards purchases and redemptions are only eligible at www.uk.alpha-h.com.
1.4. To join Alpha Collective in the EU (become a ‘member’) you will need to create an account at www.eu.alpha-h.com ‘Alpha-H website’ using an email address. There can only be one account linked to an email address. Member loyalty/rewards purchases and redemptions are only eligible at www.eu.alpha-h.com.
1.5. If you are under the age of 18, you must have your parent or guardians’ approval to join Alpha Collective and your parent/guardian will need to read these Terms and Conditions.
1.6. Alpha-H team members are not eligible to join Alpha-H Collective.
1.7. To join Alpha Collective, simply go to ‘Create Account’ on the Alpha-H website and provide your details.
1.8. Joining is free and there are no fees relating to the Alpha Collective program. To earn any rewards, gifts, benefits, or offers you will need to make eligible purchases on the Alpha-H website as outlined in these Terms and Conditions.
1.9. You can only have one member account and accounts/rewards are non transferrable. If you believe you have multiple accounts, please contact us at hello@alpha-h.com to have your accounts merged.
1.10. If you wish to cancel your Alpha Collective membership you can do this by contacting us at hello@alpha-h.com or via the contact form on the Alpha-H website.
1.11. We (Alpha-H) are entitled to cancel your Alpha Collective membership at any time by providing you with 30 days notice. We may terminate your membership without notice if you are inactive in your membership for an extended period of time or if we believe you have breached these Terms and Conditions.
1.12. If your Alpha Collective membership is cancelled, you will no longer be entitled to the program benefits.
1.13. By joining Alpha Collective you are agreeing to these Terms and Conditions as well as our Privacy Policy and Terms of Service.
2. COMMUNICATION
2.1. Alpha Collective updates and benefits are communicated through email and/or sms, and if you choose not to opt-in to email and/or sms you may miss out on your benefits.
2.2. As a member it is your responsibility to keep your contact details up to date. You can update your details within the My Account section of the Alpha-H website or by contacting us at hello@alpha-h.com.
2.3. Alpha-H is not responsible for ensuring you are opted-in to receive email and/or sms communications and will not be held accountable if benefits/rewards are missed due to communication not being received and/or sent.
2.4. Please refer to our general Privacy and Terms and Conditions outlined on the Alpha-H website for further information.
3. LEVELS
3.1. There are 4 levels in the Alpha Collective loyalty program. You attain levels based on your last 12 months consecutive spend on eligible purchases on the Alpha-H website associated with your Alpha Collective account.
3.2. New members joining the Alpha Collective program will have their last 12 month spend assessed upon signing up and will be taken into consideration for their starting Level.
3.3. The spend threshold in a 12 month period to attain and retain each Alpha Collective Level is outlined in the table below. The Australian website/spend threshold currency is AUD, the USA website/spend threshold is USD, the UK website is GBP and the EU website is in EUR.
Level: Australia and USA Websites:
Level 1: Eucalyptus $0 - $199
Level 2: Banksia $200 - $449
Level 3: Myrtle $450 - $749
Level 4: Golden Wattle $750+
Level: UK Website:
Level 1: Eucalyptus £0 - £99
Level 2: Banksia £100 - £249
Level 3: Myrtle £250 - £399
Level 4: Golden Wattle £400+
Level: EU Website:
Level 1: Eucalyptus €0 - €199
Level 2: Banksia €200 - €449
Level 3: Myrtle €450 - €749
Level 4: Golden Wattle €750+
3.4. Member’s 12 month spend is assessed daily and if a new threshold is met your level will be upgraded. Spend is accrued upon fulfilment of an order, not on the date of order.
3.5. When you enter a new level, that date becomes your level anniversary date and upon your 12 month anniversary of entering that level we will reassess your 12 month spend. If your spend on eligible purchases “level spend progress” meets the minimum spend threshold for that level you will retain that level for another 12 months. If you have not met the spend threshold you will be downgraded to level that aligns with your spend.
3.6. To ensure that all your eligible purchases count towards your level spend progress, you need to log in to your Alpha Collective account and ensure you are shopping on the correct website (region). If you shop under two accounts (using multiple email addresses) your spend will not accrue as quickly and you may miss out on moving up a level/retaining a level.
3.7. Returned product refunds will be deducted from your spend balance. E.g. for every $1 refunded, $1 will be deducted from your spend balance.
3.8. Each Alpha Collective level has associated ‘benefits’ that are available to members within that level as outlined in the table below.
3.9. Level Benefits:
Level Entry Welcome Points: Upon moving up into a new level, 100 points will be added to your account.
Early Access to Sales and Member Only Offers: From time to time at our discretion, we will provide members with early access to promotions/sales as well as offers exclusive to Alpha Collective members. These will normally be communicated to members via email and/or sms. Members must be opted-in to receive email/sms communications to receive this benefit.
Birthday Voucher: Where a date of birth has been provided on your account, we will send you a coupon code ‘voucher’ on your birthday to redeem on your next order at alpha-h.com. The value of the voucher increases for each level. The voucher is valid for 30 days from date of issue and is redeemable on orders over $50. Not in conjunction with any other offer. One birthday voucher per year, per person. If DOB is in the past, you will need to wait until the following year to receive your birthday voucher. If DOB is within 30 days of joining the Alpha Collective program, your birthday voucher will be sent 30 days after joining for the first year only. This will be communicated to you via email and/or sms. Members must be opted-in to receive email/sms communications to receive this benefit.
Earn Double Points on Subscription Orders: Products ordered on Subscription will earn double points ($1 spent on subscription order = 2 points). This will apply to the items on subscription only. This will apply to first order as well as all ongoing shipments of your subscription products. Excludes one time purchases within your subscription order.
Early Access To New Product Releases: You will receive first access to shop our new product releases. This excludes limited edition releases. This will be communicated to you via email and/or sms. Members must be opted-in to receive email/sms communications to receive this benefit. Early Access to New Product Releases (Including Limited Edition): Level 4 members will receive first access to shop our limited-edition new product releases. This will be communicated to you via email and/or sms. Members must be opted-in to receive email/sms communications to receive this benefit.
Earn Points for Each Product Review: Members will receive 25 points on their account for each product that they review. Invitation to leave a review for products purchased will be emailed to you following receiving your order. This will be communicated to you via email and/or sms. Members must be opted-in to receive email/sms communications to receive this benefit.
Priority Access to our Skin Therapist: Level 4 members will receive priority response from our Skin Therapists on all skin and/or product related enquiries sent to Alpha-H through our website contact form or via hello@alpha-h.com.
3.10. Level benefits are subject to change and additional exclusives/benefits may be communicated throughout the year.
4. EARNING POINTS
4.1. Alpha Collective members earn points on eligible purchases at alpha-h.com. For each dollar spend at Alpha-H.com on eligible purchases you will earn 1 point ($1 spent = 1 point earned). For detail on eligible purchases see exclusions under the ‘General’ section of these Terms and Conditions.
4.2. Points are accrued on your account upon fulfilment of your order.
4.3. You can view your available point balance by logging in to your Alpha Collective account on the Alpha-H website and going to the ‘Rewards’ section of ‘My Account’.
4.4. Additional ways to earn points include: When you move up to a new Level, when you follow Alpha-H on TikTok, when you follow Alpha-H on Instagram, when you sign up to SMS updates. Please see the Rewards page for the most current ways to earn points.
4.5. Points expire after 12 months from the date they were accrued.
4.6. Upon joining the Alpha Collective program, members will start with 0 points. Points will not be accrued from previous purchases.
4.7. Returned product refunds will be deducted from your point balance. E.g., for every $1 refunded, 1 point will be deducted.
5. REDEEMING POINTS
5.1. Redeem your points for free products from the Rewards Cabinet: Log in to your Alpha Collective account and view the available products in the Rewards Cabinet within the Rewards page. Select ‘redeem now’ on the product that you wish to redeem your points for (you will need to have enough points available for the point cost of the product). Your cart must contain at least one paid product to redeem a free product. A limit of one free product can be redeemed per order. Rewards Cabinet products will be changed periodically, and point cost as set by Alpha-H. Free Products are not eligible for returns and points cannot be refunded once used (unless damaged or faulty).
5.2. Redeem your points for a donation to Support The Girls: Log in to your Alpha Collective account and view the available products in the Rewards Cabinet within the Rewards page. Select ‘redeem now’ on the Charity Donation (you will need to have enough points available for the point cost of the donation). Your cart must contain at least one paid product. A limit of one donation can be redeemed per order. A donation cannot be redeemed in the same order as a free product redemption. Free Products are not eligible for returns and points cannot be refunded once used (unless damaged or faulty). All donation redemptions will be reconciled by Alpha-H and the funds will be donated to our Charity Partner Support The Girls.
5.3. Redeem your points for a discount: From time to time, Alpha Collective members will be eligible to redeem their points for a discount on their order. The values and discounts will be outlined in the promotional communication to members. This redemption discount will not be valid in conjunction with any other offer.
6. GENERAL
6.1. Exclusions: Points cannot be earned on Gift Card purchases, shipping fees and tax.
6.2. Alpha Collective points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent. Points and/or benefits cannot be exchanged for products or services.
6.3. Any points or benefits not redeemed within their eligible period will be forfeited.
6.4. Alpha-H reserves the right to change the Alpha Collective program at any time. Notice will be provided where possible.
6.5. Alpha-H reserves the right to change the Alpha Collective Terms and Conditions at any time. Notice will be provided where possible.
For any questions regarding our Alpha Collective Terms and Conditions please contact us at hello@alpha-h.com.