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Returns Policy

Online Returns

If you are have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund.

We cannot accept returned goods that we reasonably believe have been used.  The exception to this is if:

  • The product is deemed fault;
  • You have experienced an unfavourable skin reaction (imagery of reaction may be required).

Returns are not valid or accepted due to packaging changes unless deemed faulty.

You are responsible for postage costs and assume any risk of loss, theft or damaged goods during transit.

Step 1 Complete the your request via the contact us for here. You will receive confirmation on whether your return is approved with 2-3 working days.

Step 2 Send the returned items in their original condition within 14 working days of delivery.

Step 3 Refunds and exchanges will be processed within 20 days of receipt. Exchanges will be sent via standard shipping.

 

30 Day Money Back Garentee

From 12:01 AM PT on April 26, 2021, until 11:59 PM PT on December 20, 2021, eligible customers who purchase the Power of Three Starter Kit have 30 days from the date of purchase to make a return for a full refund (RRP of Power of Three Starter Kit as marked on Alpha-H.com at time of purchase). Excludes any other items in cart. Shipping fees, duties, taxes and/or customs fees are non-refundable. 

Please email hello@alpha-h.com to arrange your refund within the 30-day period. We will notify you via email once your refund has been processed. Please allow up to 30 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 4 full billing cycles. All bundled items must be returned with all components for a full refund. Refund available to clients in US and Canada only. Refund available on Alpha-H.com only. Refund not valid on previous purchases. Once an order is submitted, we are not able to make any adjustments or cancellations to the order. Offer not transferable. We reserve the right to modify or replace any part of these terms and terminate this offer at any time without notice. Offer subject to change in Alpha H's sole discretion. 

 

Purchases through unauthorised stockists.

Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, Amazon.com or OzSale.com.au and will not be held responsible for any transactions made through these sites. As such, we urge our customers to purchase our products from our authorised stockists only; you can find a list of official stockists here.

If you have any concerns or questions about a particular online retailer which is not listed on our official stockists page, please contact us via this form.