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Returns Policy

Guaranteed 30 Day Returns

If for whatever reason you are not satisfied with your Alpha-H purchase, you can return your products to us within 30 days of purchase.  
 
To start a return, please click here
 
We will happily provide you with a refund or store credit for any unwanted products returned within 30 days of purchase - with the exception of those listed below. Once our team have received your return, we will notify you via email once your refund or store credit has been issued. Refunds will be credited to your original payment method for the price of your product, and sales tax, if applicable. 
 
Please note: Shipping costs, taxes and/or customs fees are not covered for refunds. In addition, return shipping/postage fees are not covered by Alpha-H, and are the responsibility of the customer. 
 
*Products ineligible for the 30-day Guarantee include 5 Piece Sample Kit and Gifts with Purchase.
 
Alpha-H only accepts returns from alpha-h.com. If you have purchased our products from an authorized retailer, please contact them directly for assistance. 

 

Purchases through unauthorised stockists.

Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay and Amazon.com, and will not be held responsible for any transactions made through these sites. As such, we urge our customers to purchase our products from our authorised stockists only; you can find a list of official stockists here.

If you have any concerns or questions about a particular online retailer which is not listed on our official stockists page, please contact us via this form.